Programs in Tourism and Hospitality

Toronto School of Management

Diploma in Hospitality and Tourism Management Co-op

Key points of the program

Diploma in Fundamentals of Hospitality and Tourism Co-op

Key points of the program

  • Work permit while you study

  • Start dates: January, March, May, July, September and November

  • Duration: 66 weeks – 24 weeks in class + 24 weeks Co-op + 18 weeks of scheduled breaks.

  • Type: Full Time

  • Hours: Daytime

  • Tuition Fee: $ 12,495 CAD

  • Scholarships available

  • Work permit while you study

  • Start dates: January, March, May, July, September and November

  • Duration: 94 weeks – 42 weeks in class + 30 weeks Co-op + 22 weeks Scheduled breaks

  • Type: Full Time

  • Hours: Monday to Thursday: 9 a.m. to 6 p.m. M. At 12.45 p. M. (During the day), from 5:15 p.m. to 9:00 p.m. M. (At night)

  • Tuition Fee: $ 12,495 CAD

  • Scholarships available

This one-year cooperative diploma will provide a springboard for a career in the dynamic world of hospitality and tourism. Cultivate professional hospitality competencies such as effective communication skills and exceptional customer service, leadership, and teamwork skills to provide first-class service.

Learning without borders means you will put principles and procedures into practice for a variety of hospitality functions, including reception operations and food and beverage production.

Graduates of this program will be able to:

  • Develop professional hotel competencies, such as effective communication skills, good customer service skills, leadership, and teamwork.

  • Obtain supervised practical work experience directly related to academic and career goals

  • Gain immediate effectiveness within the hospitality and tourism industry by understanding the principles and procedures of a variety of hospitality functions, including front desk operations, housekeeping, and food and beverage production.

This two-year Co-op diploma will provide specialist knowledge, soft skills, and all the ins and outs of hotel and tourism management. Learn what it takes to be customer driven with a five-star service approach, while learning foundational skills in food safety and hygiene, accounting, and marketing basics.

The program prepares students to be job-ready, with real-world experience for a world-class hospitality and tourism career.

Graduates of this program will be able to:

  • Acquire specialized knowledge in all areas of hospitality and tourism from a national and international perspective.

  • Realize the meaning of providing five-star service to meet customer needs

  • Learn basic marketing concepts and terms, as well as hygiene and food safety issues.

  • Discover financial knowledge to successfully analyze and interpret financial records for account maintenance

Career options

Graduates of this diploma can look forward to career opportunities in positions of:

  • Receptionist
  • Guest Service Agent
  • Restaurant assistant manager
  • Food Service Officer
  • Visitor information advisor
  • Conference planning assistant
  • Reservations and reservations officer
  • Sales Assistant
  • Tour guide
  • Resort worker
  • Room service clerk

Program structure

You will have at least 480 hours of guided learning, followed by 480 hours of practice in an established business. The practices will help to apply the theories learned to practical business situations.

  1. Preparation for the hospitality career
  2. Introduction to hospitality and tourism
  3. Front Office Operations
  4. Food and beverage operations
  5. Food hygiene, safety and health
  6. Hotel accounting
  7. Customer Service
  8. Organizational behavior in the hotel industry

  • 8 weeks duration

  • 24 weeks of compulsory internship

Admission requirements

  • Have a high school diploma or be at least 18 years old and pass the Wonderlic exam.
  • For non-native English speakers: Successful completion of TSoM EAP Level 4 or have the required IELTS 5.5 score or equivalent or pass the TSoM English assessment (written on site or online with the exam proctor) </ li >

Career options

Graduates of this diploma may consider career opportunities in positions such as:

  • Guest Service Agent
  • Reservation clerk
  • Receptionist
  • Barman
  • Barista
  • Travel Advisor
  • Visitor information advisor
  • Receptionist
  • Customer Service Representative
  • Corporate Travel Consultant – Trainee
  • Coordination of social networks for tourism and hospitality
  • Event staff
  • Jr. tour guide

Program structure

You will have at least 630 hours of guided learning, followed by 600 hours of practice in an established hotel establishment in Canada. His job title will help her apply the theories she learns to practical business situations.

  1. Introduction to hospitality and tourism
  2. Food management and safety
  3. Academic skills and professional improvement in hospitality and tourism
  4. Introduction to customer service
  5. Fundamentals of Accounting for Hospitality and Tourism
  6. Introduction to Marketing in Hospitality and Tourism

  • 4 weeks of Preparation for the Co-op

  • 30 weeks of Co-op or internship

 

Admission requirements

  • Have a high school diploma or be at least 18 years old and pass the Wonderlic exam.
  • For non-native English speakers: Successful completion of TSoM EAP Level 2 or have the required IELTS 4.5 score or equivalent or pass the TSoM English assessment (written on site or online with the exam proctor) </ li >

Advanced Diploma in Hospitality and Tourism Management Co-op

Key points of the program

Certificate in Customer Service Excellence Co-op

Key points of the program

  • Work permit while you study

  • Start dates: January, March, May, July, September and November

  • Duration: 109 weeks – 48 weeks in class + 24 weeks Co-op + 37 weeks of scheduled breaks

  • Type: Full Time

  • Hours: Daytime

  • Tuition Fee: $ 14,500 CAD

  • Scholarships available

  • Work permit while you study

  • Start dates: January, March, May, July, September, November

  • Duration: 31 weeks -12 weeks in class + 12 weeks Co-op + 7 weeks of scheduled breaks

  • Type: Full Time

  • Tuition Fee: $ 10,000 CAD

  • Scholarships available

This two-year advanced cooperative diploma will equip you with leadership skills and competencies to effectively manage a team and operations while understanding organizational behavior in the hospitality and tourism industry. From operational strategies and marketing prowess to navigating control and performance systems, learn to lead with service excellence in Canada and beyond.

Graduates of this program will be able to:

  • Develop professional hotel management skills and learn the principles behind important management concepts, such as operational strategies, performance and control systems, and effective marketing approaches.

  • Achieve good customer service through successful leadership and teamwork and understand the difference between individual, interpersonal, and collective organizational behavior.

  • Appreciate and understand the role of managers within the hotel and tourism industry.

  • Strengthen your resume with Canadian work experience

This 31-week program will empower you to become a leader in providing unmatched customer service and experiences. Learn from industry experts in hotel management such as front desk operations, food and beverage, and customer service. Students will develop core competencies such as problem solving, relationship building, leadership, and teamwork.

Graduates of this program will be able to:

  • Know the different aspects of hotel management, such as reception operations, food and beverage management and customer service.

  • Obtain excellent communication skills that will allow you to work in any business environment.

  • Focus on the latest developments in the hotel and tourism industry.

  • Identify and understand the techniques and theoretical knowledge necessary in the modern hotel and tourism environment.

  • Develop competencies such as effective problem solving, communication skills, excellent customer service skills, leadership, and teamwork.

Career options

Graduates of this diploma may consider career opportunities in positions such as:

  • Front desk manager
  • Guest Service Manager
  • Food Service Restaurant Manager
  • Travel Manager
  • Travel Information Manager
  • Visitor information manager
  • Food Service Manager
  • Meetings and Events Manager
  • Sales Manager Corporate Travel Manager

Program structure

You will have at least 960 hours of guided learning, followed by 480 hours of practice in an established business. The internship will help you apply the theories you learn to practical business situations. We will help you secure your job by sending you to interviews.

  1. Preparation for the hospitality career
  2. Introduction to hospitality and tourism
  3. Front Office Operations
  4. Food and Beverage Operations
  5. Food hygiene, safety and health
  6. Hotel accounting
  7. Customer Service
  8. Organizational behavior in the hotel industry
  9. Facilities and operations management
  10. Food and beverage management
  11. Human resources management
  12. Meetings, Incentives, Conferences and Events
  13. Marketing in hospitality and tourism
  14. Problems in the hotel and tourism industry
  15. Resort Management
  16. Niche and Specialty Tourism

  • 9 weeks duration

  • 24 weeks of compulsory internship

Admission requirements

  • Have a high school diploma or be at least 18 years old and pass the Wonderlic exam.
  • For non-native English speakers: Successful completion of TSoM EAP Level 4 or have the required IELTS 5.5 score or equivalent or pass the TSoM English assessment (written on site or online with the exam proctor) </ li >

Career options

Graduates of this certificate may consider career opportunities in positions such as:

  • Receptionist
  • Room attendant
  • Dining attendant in the room
  • Concierge
  • Registration Agent
  • Servers
  • Hostess
  • Waiters
  • Sales Representative
  • Tour guide
  • Travel agent
  • Visitor information advisor

Program structure

You will have 240 hours of classroom learning and another 240 hours of a cooperative placement that can be completed anywhere in Canada.

  1. Preparation for the hospitality career
  2. Customer Service
  3. Front Office Operations
  4. Food and Beverage Operations

  • 3 weeks of Preparation for the Co-op

  • 12 weeks of Co-op or internship

 

Admission requirements

  • Have a high school diploma or be at least 18 years old and pass the Wonderlic exam.
  • For non-native English speakers: Successful completion of TSoM EAP Level 3 or have the required IELTS 5.0 score or equivalent or pass the TSoM English assessment (written on site or online with the exam proctor) </ li >

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    Hospitality and Tourism