Certificate II in Business

Key Points

  • Campus: Brisbane / Melbourne / Sydney

  • Start dates: Jan, Mar, Apr, Jun, Aug, Oct, Nov

  • Duration: 34 weeks, including scheduled breaks

  • Type: Full Time
  • Hours: Daytime
  • Tuition Fee:
    From $ 5,800 AUS

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The BSB20115 Certificate II in Business course will prepare you for the workplace. The program has 12 units covering a variety of fundamental business topics. You will learn practical skills and knowledge that can be used in entry-level business management positions. This includes hands-on organizational tasks, communication, customer service, team building skills, and more. The course will also provide basic skills in key word processing and spreadsheet software used in most businesses.

Program results

  • Cover a variety of business topics to develop entry-level managerial skills.

  • Develop organizational skills that will help you be more effective and productive in any workplace.

  • Build a solid foundation for future business studies.

Learning methods

In all of our programs, you will create a schedule that combines 14 hours per week of classroom study and 6 hours per week of online study. The online study component includes exercises, discussion forums, and resources to help with homework and provide foundational learning and academic skills. Class study schedules combine the core lesson with basic skills and PASS classes.

You must attend both conferences as each conference covers different content. PASS classes are practical assessment support sessions. In PASS classes, you will meet with your teacher to discuss any questions you may have about the study or the assessments. Foundation Skills sessions help you develop language and other business skills. He will learn to speak and present ideas with confidence. Topics include conducting meetings, writing business emails, negotiating, and making presentations.

Program structure

This unit describes the skills and knowledge necessary to work in a healthy and safe way in relation to oneself and others and to respond to emergency incidents. Covers monitoring of occupational health and safety (WHS) and emergency instructions and procedures, implementation of WHS requirements, and participation in WHS advisory processes.

This unit describes the skills and knowledge required to offer all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, providing services or products, and processing customer feedback.

Learn to work effectively in a business environment. Learn to identify and work to organizational standards, manage your workload, and work as part of a team

Learn how to collect, process, store and maintain workplace information and systems. You will learn best practices for maintaining records and filing systems, including how to collect information, process workplace information, and maintain information systems.

Learn the skills to make proactive and positive contributions to innovation in the workplace. Learn to take a proactive approach to identifying, suggesting, and brainstorming better ways of doing things. The unit focuses on innovative approaches to practical business operations.

This unit describes the skills and knowledge necessary to communicate in the workplace, including collecting, transmitting, and receiving information and conducting routine written correspondence.

Learn to create documents with Microsoft Office (prepare to produce documents; produce documents digitally; finalize and present documents).

Learn to create and use spreadsheets and charts using cloud-based and non-cloud-based spreadsheet applications.

Learn how to use email and online chat rooms, intranets, and instant messaging to collaborate and effect change within an organization.

Learn to organize your daily work schedule and complete work tasks using current technology appropriate for the task. You will also learn to review your job performance and seek feedback to help you improve.

This unit describes the skills and knowledge necessary to work cooperatively with others and to deal effectively with problems, problems, and conflicts.

Learn to select and use computer software, organize electronic data and information, and maintain technology.

Admission requirements

  • An equivalent to the Australian school certificate from year 10. It would be helpful to have previous knowledge and work experience in a business environment.
  • International students must meet a minimum IELTS 4.0 language requirement with a minimum band score of 4.0. TOEIC 500 with a minimum reading score of 200. Direct entry is available through ILSC Beginner 4 and above.
  • Students must be at least 18 years old at the beginning of their studies.

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