Diploma in Customer Service

Key points

  • Work permit while you study

  • Campus: Toronto / Vancouver

  • Start dates: Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sept, Oct, Nov, Dec

  • Duration: 26 weeks (Day) / 48 weeks (Night)

  • Type: Full Time
  • Hours: Day / Night

  • Tuition Fee: From $ 9,750 CAD

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This program will prepare you for success in customer relationship-driven workplaces, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops, and retail stores.

With this qualification, students will be able to specialize in areas such as lodging services, food and beverage, and retail, or put their diverse skills to support the needs of small businesses.

Students will learn effective communication skills, how to handle conflict and handle customer complaints, how to work in a team, and how to develop knowledge about products and services to deliver relevant information to customers.

Program results

  • Develop a strong foundation in customer service skills and prepare to enter the hospitality, tourism, and travel industries.

  • Learn to effectively develop your knowledge of products and services to provide relevant information to customers.

  • Programs taught by highly qualified industry professionals and instructors.

  • Take the cooperative program and strengthen your resume with Canadian work experience *

Learning methods

Students taking the day program will follow the same course schedule every week for the entire 26-week program.
Students taking the evening program will begin their program with a 2-week Job Search Preparation Course prior to taking their first 6-week course. After each 6-week course, students take a 2-week break before starting their next course.

Program structure

In this workplace-focused course, students will develop workplace communication skills. Key communication skills in the workplace include: collecting, transmitting, and receiving information along with completing routine written correspondence.

In this course, students will develop teamwork skills for the workplace. The course covers topics such as working in a group setting, promoting team commitment and cooperation, supporting team members, and effectively dealing with issues, problems, and conflicts.

In this course, students will learn how to properly operate word processing applications to produce documents in the workplace.

In this course, students will learn to properly create and use spreadsheets and charts using industry standard spreadsheet software.

In this course, students will gain the knowledge necessary to obtain and use current and emerging information about the hotel, tourism and travel industry. Students will develop research skills to stay current on industry structure and technology issues and integrate this essential knowledge on a daily basis to work effectively in industry.

In this course, students will gain the knowledge necessary to provide customers with information and assistance on facilities, products, and services. They will learn how to identify customer needs and how to build their knowledge base to provide relevant and useful information.

In this course, students will gain the knowledge necessary to provide critical customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and respond effectively to customer service inquiries, including routine customer problems.

In this course, students will prepare to bring their new skills and knowledge to the job market. Students will focus on defining their future goals and career aspirations, learning how to write effective resumes and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field.

Admission requirements

  • Students who are interested in attending Greystone College must have a high school diploma or mature student status.
  • For international students, a Bachelor’s degree taken in the country of origin will be necessary. The degree and grades must be officially translated into English.
  • In Toronto, students must be at least 18 years old and pass a qualifying exam approved by the superintendent.
  • All applicants whose first language is not English must demonstrate a Beginner Level 4 of English with Greystone College’s online written and oral test.
  • All students must have their own device (tablet / phone / laptop) to access course materials through our Learning Management System (LMS).

The online written and oral test is exempt if TOEFL iBT 35, IELTS 4 or ILSC Beginner 4 is taken. If an applicant does not meet the minimum requirements, neither the institution nor the student can waive it.

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