Diploma in Customer Service
Key points
This program will prepare you for success in customer relationship-driven workplaces, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops, and retail stores.
With this qualification, students will be able to specialize in areas such as lodging services, food and beverage, and retail, or put their diverse skills to support the needs of small businesses.
Students will learn effective communication skills, how to handle conflict and handle customer complaints, how to work in a team, and how to develop knowledge about products and services to deliver relevant information to customers.
Program results
Learning methods
Students taking the day program will follow the same course schedule every week for the entire 26-week program.
Students taking the evening program will begin their program with a 2-week Job Search Preparation Course prior to taking their first 6-week course. After each 6-week course, students take a 2-week break before starting their next course.
Program structure
Admission requirements
- Students who are interested in attending Greystone College must have a high school diploma or mature student status.
- For international students, a Bachelor’s degree taken in the country of origin will be necessary. The degree and grades must be officially translated into English.
- In Toronto, students must be at least 18 years old and pass a qualifying exam approved by the superintendent.
- All applicants whose first language is not English must demonstrate a Beginner Level 4 of English with Greystone College’s online written and oral test.
- All students must have their own device (tablet / phone / laptop) to access course materials through our Learning Management System (LMS).
The online written and oral test is exempt if TOEFL iBT 35, IELTS 4 or ILSC Beginner 4 is taken. If an applicant does not meet the minimum requirements, neither the institution nor the student can waive it.
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