Experts in Languages ​​S.L.U. (“Expertos en Idiomas SLU”, “Work And Study Travel”, “we”, “us” or “our”) provides users with the ability to investigate the process of becoming a student in certain schools around the world, including information about visa applications. and program information. We also provide the ability to apply for admission to certain programs of such institutions through our recruiting partners, counselors, and our website and to access ancillary services and products related to the international student travel (collectively, the “Services”).

To do this, Expertos en Idiomas S.L.U. collects your personal data. This Privacy Policy establishes the way in which Expertos en Idiomas S.L.U. collects, uses, discloses and manages personal data.

The changes made to this Privacy Policy will take effect on the date indicated above and your continued use of the services and / or the website of Expertos en Idiomas S.L.U. after this date you will be subject to our updated Privacy Policy.

In this privacy and cookie policy, we describe:

• The information we collect and process about you (that you provide to us directly or are provided to us by third parties, such as our recruiting partners and consultants);
• The purposes for which we collect and process information about you;
• The basis on which we collect and process information about you, when you use this website located at https://workandstudy.travel/ or http://crm.workandstudy.travel/ (our “Website”) and the services available through this website, provided to our registered users (collectively, our “Services”).

In this Policy, the term “personal data” or “personal information” means personal data or data that relates to an identified or identifiable person.

We recommend that you read this Policy carefully to understand what Expertos en Idiomas S.L.U. and its affiliates and / or subsidiaries do with your personal data. Your use of our website and services, and any dispute over privacy, is subject to this Policy and any of our applicable Terms and Conditions for the use of our Services, including its applicable limitations on damages and dispute resolution. Our terms and conditions for our services are incorporated by reference into this policy.] By visiting our website, you accept the practices described in this policy.

How does Expertos en Idiomas S.L.U. my personal information?
We collect personal data directly from you, about you from third parties, such as our marketing affiliates and service providers that are used to verify your identity and prevent fraudulent activities, other users of Expertos en Idiomas S.L.U. and other clients of Expertos en Idiomas S.L.U. or clients in order to provide you with the Servicios de Expertos en Idiomas S.L.U .. or as part of a client recommendation program, and automatically as you use our website and services. At this time, use of our Services is only available to users who register for our Services.

We receive personal data about you from third parties, such as bank references, credit reporting agencies, affiliates, other users of Expertos en Idiomas SLU, event providers and other third parties (for example, entities that help us validate your identity, for evaluation purposes risk, fraud prevention, etc.). We may combine this information with other information that we collect about you.

We, and our third-party service providers, automatically collect the following information about your use of our website and our Online Services through cookies, web beacons, log files, and other technologies (subject to your consent where required by the applicable law): your domain name, your browser type and operating system, the web pages you view, the links you click, your IP address, the amount of time you visit our website or use our services, your activities on our website and the referring URL or the web page that led you to our website. Please see the “Our use of cookies and other tracking mechanisms” section below for more information.

What personal data does Expertos en Idiomas S.L.U. collect?
The types of personal data we collect about you depend on your particular interaction with our website and our services, and generally include, where permitted by applicable law:

Categories of personal data collected	Specific personal data	Source of personal data
Identifiers	Name, email address, telephone number, postal or billing address, IP address, date of birth, national identification numbers, and documents that may include your photograph and / or government identification.	Directly from you, third parties on your behalf and according to your instructions, other users and clients of Expertos en Idiomas S.L.U., our service providers and affiliates.
Financial information	Bank and credit account information, credit history as applicable, details of any transactions made using any of the Services.	Directly from you, third parties on your behalf and according to your instructions, recruiting partners, counselors, other users and clients of Expertos en Idiomas S.L.U., our service providers and affiliates.
Internet or other similar network activity	Other information collected through cookies and other tracking technologies listed above and described in the section below titled “Our use of cookies and other tracking mechanisms” From you directly and from our third party analytics tools and use of cookies (see the section below titled “Our use of cookies and other tracking mechanisms”).	From you directly and from our third-party analytics tools and cookie use (see the section below titled “Our use of cookies and other tracking mechanisms”).
Geolocation data	Geolocation	Directly from you and / or [through your use of the Mobile Application] and / or our third-party analytics tools and the use of cookies (see the section below titled “Our use of cookies and other tracking mechanisms ”).
Professional or employment information	Name and contact information, credentials and professional skills, educational and employment history, salary, evaluations, references, interviews, certifications, disciplinary matters and other information of the type included in a resume, resume or cover letter. < / td>	Directly from you or when provided to us by another party, such as a recruiter, advisor, or external website.
Other categories	Any other information that you choose to provide to us (for example, when you send us an email or contact us).	Directly from you, from third parties on your behalf and according to your instructions or permission.

Experts in Languages ​​S.L.U. collects your personal data each time you perform any of the following actions and uses it as described:

You do not need to create an account to visit and explore certain features of our website, such as browsing various schools and programs, reading other parts of the website content, or determining your eligibility for certain programs. If you choose to use our website to discover programs for which you are eligible to apply, we collect personal data such as your nationality, country of education, higher education, grading scheme, grade point average, English test score (s) and the disciplines or programs that you are interested in pursuing. Experts in Languages ​​S.L.U. uses this information to create a list of programs and schools to which you can apply.

Create a student profile and / or apply to an educational program: To apply to an educational program, you (or the recruiting partner or advisor who acts as your legal representative) must create a student profile on our website. The personal data that we collect from your student profile helps us match you with the schools and programs that match your preferences and grades. This information may also be required by the school in order to process your request. This information may include your first and last name, email address, gender, date of birth, home address and postal address, passport details, marital status, emergency contact information, English language test score (s), educational preferences. (as preferred study destination and educational fields of interest), educational history, volunteer experience and other educational information.

During the application process, you have the option of providing additional information, such as documentation of awards and school projects. This information is not required to process your application, but is recommended to improve the success of your application.

We may use your profile information and other information about your use of the website (such as search queries or other links that you click) to provide you with personalized school recommendations through the website.

Use an email account: to facilitate your communications with certain schools of interest. Email accounts are only used to apply for educational programs through Expertos en Idiomas S.L.U .. Expertos en Idiomas S.L.U. monitors incoming and outgoing emails from email accounts and may collect information from those emails so that no important information regarding your request is lost.

Use the http://crm.workandstudy.travel/ service for document verification – you may have the option to use http://crm.workandstudy.travel/ . http://crm.workandstudy.travel/ is an online solution that enables efficient and secure document verification. The document validation platform is designed to help partners and institutions review documents from a single source for a variety of uses, up to validating student feasibility for educational programs. If you use http://crm.workandstudy.travel/ , you are also subject to the applicable terms and conditions of http://crm.workandstudy.travel/ , as well as this Privacy Policy.

http://crm.workandstudy.travel/ , powered by the SaaS advanced services team of Expertos en Idiomas S.L.U ..

Post on our website or social media channels (including direct messages): you have the ability to post information (for example, questions, comments and opinions) through the services of Expertos en Idiomas S.L.U. or on social media platforms, such as Facebook, LinkedIn or Instagram, as well as send us direct messages through these platforms. Please note that any personal data that you voluntarily post in any public forum will be available to others and you should exercise caution when posting any personal data. Content that you post on sites owned by third parties (such as social media platforms) is subject to the privacy policies of those third parties.

Contact Us: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you (such as your name, address, and a phone number) along with additional information that we need to help us respond quickly. to your question. or respond to your comment or complaint. We can also withhold this information to help you in the future and to improve our customer service, products, service offerings, events and promotions.

Providing information to third parties with whom we work: We may obtain personal data about you through your legal representative, or a recruiting partner (s) or counselor (s) with whom you are working and who are using our services to process your application for schools. . Occasionally, Expertos en Idiomas S.L.U. will obtain information about you from third parties, such as third-party mailing list providers and service providers. Third-party providers are responsible for obtaining consent to provide us with personal data.

Payment processing and transaction monitoring: Expertos en Idiomas S.L.U. uses, with your consent, third party providers of PCI certified payment services, including but not limited to Western Union, Flywire or. When you make a payment directly using these payment service providers, you are subject to their privacy policies. They are independent of Expertos en Idiomas S.L.U. y Expertos en Idiomas S.L.U. is not responsible for their privacy practices.

. Experts in Languages ​​S.L.U. maintains a list of payment processors that we may use to process payments to independent service providers and / or third-party contractors in connection with the Services.

Register to receive marketing emails and other communications: We can offer you the possibility of registering to receive promotional and marketing communications from Expertos en Idiomas S.L.U. through the website, on third-party websites (including through social media sites) or educational events and information sessions. In these circumstances, we collect certain personal data (such as first and last name, email address or mobile phone number) that we use to send you emails and other communications that contain updates from Expertos en Idiomas SLU, suggestions and other content that may be of your interest. You can opt out of receiving promotional emails from us by following the “opt-out” or “unsubscribe” instructions provided in your email or text message, or by contacting us as set out below. Please note that you may continue to receive messages from us regarding your application or other transactional and account-related electronic messages.

Participate in our customer surveys and research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable format. We use this information to help us understand our customers and improve our product and service offers, promotions and events.

Register for Contests and Promotions: When you enter a contest or promotion, we may collect your name, address, phone number, email address, and other information that you provide. We use this information to manage your participation in the contest or promotion. If non-identifiable data is used for research purposes, then the limitation of liability and compensation clauses, if any of those contained in the Terms and Conditions, are waived with respect to damages suffered or liabilities incurred as a result of any activity research.

Apply to become an SLU Language Expert advisor: In connection with the application to become a possible SLU Language Expert advisor, you may provide us with certain personal data, such as your name, surname, address, email address, personal data about your education and employment history and bank details. We use this information for the purpose of processing and responding to your request to become an Expert Advisor in Languages ​​S.L.U. and to pay you as needed using third party payment processors.

You are responsible for providing accurate and up-to-date information.

We share your personal data with third parties, including service providers, regulated institutions (for example, financial institutions), affiliated entities, and business partners as set out in the table below.

In the next section, we also list the reasons we share information.

How and why we share your information.

With whom we share your personal data	Reason
Schools	We share your application information with the schools you are applying to (either directly or through a third party on your behalf, within Canada or abroad). Once Expertos en Idiomas S.L.U. You have provided your information to these schools for your application for admission, Expertos en Idiomas S.L.U. You have no control over the use of such information by these schools and recommend that you contact them directly if you have any questions about how your personal data is processed.
Partners	From time to time, we may partner with third parties to provide benefits to registered members of the website. We may provide certain personal data to third parties so that they can contact you with benefit information and / or we may share non-identifiable aggregated profile and usage data with external partners for marketing and analytics purposes. Audiences to deliver ads to our subscribers on Facebook. Your personal information is not shared with Facebook; Your email address becomes a unique number that is combined with another unique number to identify you within Facebook. You can opt out of receiving Facebook audience ads.
Service Providers	We may transfer (or make available) your personal data to third parties who provide services on our behalf. For example, we may use service providers as cloud providers to send our emails, host the website and data (including cloud providers), and operate some of their functions. Other service providers can assist us with the provision of services, help us verify your identity, prevent, detect and protect against fraudulent activities or abuse of our services, conduct internal investigations and analytical evaluations, process your transactions, maintain your account (s). (s) and provide you with customer service. These service providers include Internet service providers, cyber and data security services, banks, financial institutions, payment processors, financial service providers, remote access services, service providers that help us verify your identity, and we help meet our legal and regulatory obligations; and our business, legal, tax, financial and other advisers, confidentially. Your personal data may be held and processed by third-party service providers in the US or other jurisdictions. Our service providers receive the information they need to perform their designated functions, and we do not authorize them to use or disclose personal data for their own marketing or other purposes.
Parties and persons involved in a commercial transaction with Expertos en Idiomas S.L.U.	We may transfer any information we hold about you as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Expertos en Idiomas S.L.U. or as part of a corporate reorganization or other change. in corporate control.
Researchers	With your consent, Expertos en Idiomas S.L.U. uses your data internally for research and development to improve our existing products and services and / or create new features to better serve you. Experts in Languages ​​S.L.U. also uses non-personal data (“Metadata”) for the same purpose. With your consent, we may share your personal data with third parties involved in research and development to improve our existing products and services and / or create new features to better serve you. Such third parties may include educational, academic and other institutions in similar fields.
Lawyers, Courts and Law Enforcement	Expertos en Idiomas S.L.U. and our service providers in Canada, USA and others may provide your personal data in response to a search warrant or other legally valid inquiry or order, or to an organization in the event of a breach of an agreement or violation of the law, in another way. required or permitted by Canadian, US or other applicable laws. We may also disclose personal data when necessary for the establishment, exercise or defense of legal claims, to detect, suppress or prevent fraud, and to investigate or prevent actual or suspected loss or damage to persons ace or goods. When you have engaged a recruiting partner or advisor to submit your application to Expertos en Idiomas SLU, we may be required, for legal, regulatory and / or compliance purposes, to contact you directly to confirm certain information provided. in connection with your application process.

If you do not want us to use your personal data to market it to you and / or transmit it to third parties for marketing purposes, please contact us through the various communication channels available, which are listed in the section entitled “Contact”, Questions, Updates of your information, Exclusion ”below. You can also unsubscribe from any marketing email sent by Expertos en Idiomas S.L.U. using a link provided in such emails. We do not sell your personal data.

All information you provide is stored on our secure servers. All transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password that allows you to access certain parts of our site, you are responsible for maintaining the confidentiality of this password. We ask that you do not share a password with anyone.

Our servers are located mainly in Spain. Many of our service providers are also located outside of Spain. While we use appropriate security measures to keep your information safe, laws elsewhere may differ from those in Spain and authorities in those jurisdictions may access your information in accordance with their local laws.

Experts in Languages S.L.U. takes the protection of your information very seriously. We have implemented reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal data in our custody and control, including limiting access to our database to legitimate users and employment. device encryption and version tracking.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

You have the following rights:

• Access
• Correction (right to rectification)
• The right to withdraw your consent / be forgotten
• The right to report or complain

You can access, update and correct inaccuracies in your personal data in our custody or control at any time, subject to limited exceptions prescribed by law. Simply log into your account, go to your account profile, and make any necessary changes.

You can also request access, corrections or updates to other personal data in our records by contacting us as set out below. We may request certain personal data in order to verify the identity of the person seeking to access your personal data records.

You can request that your data be withdrawn (forgotten); This type of request can be made assuming that Expertos en Idiomas S.L.U. you are in a legal position to comply with such request. You should not have an active study request where financial or billing records are or may be in process in the event that a request is contracted for a third-party service. Yes Expertos en Idiomas S.L.U. can fulfill your request, only the personal data you provided will be forgotten. Non-personal data (“Metadata”) will be maintained independently.

If you wish to submit a concern or complaint to Expertos en Idiomas S.L.U., please contact us as indicated below. We will respond to your concerns in a reasonable amount of time, usually within 15 business days.

Experts in Languages ​​S.L.U. uses the web analysis services of Google Analytics, Hubspot, Walkme, Hellobar, Amplitude, Mixpanel, Facebook
Pixel and Freshpaint to collect standard information from Internet logs. Tools like these may use cookies to help us analyze how visitors use the website. For example, with Google Analytics, the information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by a Google server. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing website operators with other services related to website activity and use of Internet. You can prevent the storage of data related to your use of the website and created through the cookie (including your IP address) by Google, https://tools.google.com/dlpage/gaoptout?hl=es.

You can also obtain additional information on Google Analytics data collection and processing and data privacy and security at the following links: https://policies.google.com/technologies/partner-sites and https://support.google .com / analytics / topic / 2919631

Experts in Languages ​​S.L.U. will only retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected or as permitted or required by law or contract (which may extend beyond the termination of our relationship with you).

Generally, personal data is kept for as long as you participate in the institutional program for which you applied or up to one year after we last contacted you. We may retain certain data as necessary to:

• Legitimate business purposes, such as audits, account recovery;
• If required by federal, state, provincial or other laws;
• To prevent future fraud or abuse, or
• By contract with a partner and / or institution.

All personal data withheld is treated in accordance with this Privacy Policy.

If you request that your personal data be removed from our databases and / or systems, it may not be possible to completely remove all of your personal data due to technological and legal limitations. However, we will take reasonable steps to securely destroy the information or to ensure that the information is anonymous and / or anonymous as necessary.

If you request additional services from Expertos en Idiomas S.L.U. that are subject to this Privacy Policy, you will be authorizing the extent of data collection and / or the purpose of processing as a result.

Documents from http://crm.workandstudy.travel/ will be retained for as long as they are necessary for their intended purpose, or as required by law or contract (which may extend beyond the termination of our relationship with you).

The entity, student or institutional partner who has uploaded the document (s) for verification may request the premature deletion of the uploaded files. This is more likely to occur in the event that a content correction or update is required.

This policy may change from time to time. Any future changes will be posted on our website and, where applicable, we will notify you by email or via our website.

We strongly recommend that you check back frequently for any updates or changes to our Policy. We will not materially reduce your rights under this Policy without taking steps to bring such changes to your attention.

If you are a client of Expertos en Idiomas S.L.U. Services and you want to update your personal data, please contact us through the contact information below. If you are not a client of Expertos en Idiomas S.L.U. Services, but you have provided us with personal data or if your personal data was provided to us by third parties and you want to update your personal data, you can contact us via phone number or email address. listed below. From time to time, we may email you or send you special offers; You can opt out of receiving those offers by using a link provided in the email or by contacting us as indicated below.

Contact our Data Privacy Officer if:

• You have any questions or comments about this Privacy Policy.
• You want to access, update and / or correct inaccuracies in your personal data and you cannot do it yourself, or
• Otherwise, you have a question or complaint about the way we or our service providers treat your personal data.

You can contact our Data Privacy Officer by email at [email protected] or by post at the following address:

Experts in Languages ​​S.L.U.
C / Herradores, 1
San Cristóbal de La Laguna 38204
Phone: +353 1 559 8717

The following information is required in accordance with EEA law regarding privacy and data protection. The terms below apply to our EEA and UK customers and website visitors, in addition to the terms of the rest of the Policy.

For the purposes of the General Data Protection Regulation (“GDPR”), the data controller is Expertos en Idiomas S.L.U. de Expertos en Idiomas S.L.U. C / Herradores, 1 San Cristóbal de La Laguna 38204. If you have any questions about this Policy, please contact our Data Protection Officer (DPO) at info @ workandstudy. travel

If you are not satisfied with the way we process your data or how we have responded to a request or complaint, you have the right to lodge a complaint with the local supervisory authority.

WHEN DO WE SHARE YOUR PERSONAL DATA?

The table titled “How and why we share your information” in the main part of the Policy under the heading “WHEN WE SHARE YOUR INFORMATION” lists with whom we may share your information, including transfers for compliance reasons legal and necessity in order to provide you our Services.

You should be aware that when you share your information, it may be transferred to and stored at a destination outside of the EEA or the UK, as appropriate.

Please note that when data is transferred outside of the EEA, non-EEA countries may not offer the same level of protection for personal data as is available in the EEA. Experts in Languages ​​S.L.U. will take several steps to ensure that your data is treated securely, which may include, but is not limited to:

• Evaluate the security measures taken anywhere your personal data is transferred;
• Have adequate contractual terms that oblige the data processor to process only in accordance with our instructions;
• Have follow-up, notification, and resolution procedures regarding ongoing security; and
• Transferring your data only through adequate protection as described in article 46 of the RGPD, including the standard contractual clauses adopted by the European Commission (article 46.2)

Please contact us [email protected] . if you need more detailed information on international transfers of your personal data and the particular guarantees used.

LEGAL BASES FOR THE TREATMENT OF YOUR PERSONAL DATA

We process your personal data based on the following legal, recognized bases and in accordance with the applicable data protection laws:

• The processing is necessary to perform our contract with you (that is, the Terms and conditions that apply with respect to the Services of Experts in Languages ​​SLU, for the provision of our Services), or to take the steps requested by you before entering into such a contract;
• You are obliged to provide us with personal data as it is necessary to enter into and execute our contractual agreements. In the event that you do not wish to provide us with your personal data for the purposes described above in the section “How and why we use your information”, we will not be able to fulfill our contractual agreement with you;
• The processing is in the legitimate interests of Expertos en Idiomas S.L.U. or of another person, and these interests are not overridden by your interests or rights in the protection of your personal data. This may include the processing of your data for the prevention of fraudulent activities, internal investigations and analytical evaluations, in order to communicate with you and inform you about new products and services that we offer or to promote new products and services from other parties that we believe that. may be of interest to you, etc .;
• Before processing your personal data to pursue our legitimate interests for the purposes described above in the “How and why we use your information” section, we determine whether such processing is necessary and carefully consider the impact of our processing activities on your Fundamental rights. and freedoms. In summary, we have determined that such processing is necessary for our legitimate interests and that the processing we carry out does not have an adverse impact on these rights and freedoms.
• You have given your consent for the processing of your data;
• The processing is necessary to comply with a legal obligation that applies to Expertos en Idiomas S.L.U.

Sometimes we process data about you that the law considers to fall into special categories (see the section “What datas we process about you? “for more details), in which case, we use one of the following reasons:

• The processing is necessary for the establishment, exercise or defense of legal claims;
• You have freely given your informed and specific consent to the processing; or
• Processing is necessary for reasons of substantial public interest, in accordance with applicable law.

If you would like more information on the legal grounds used to process your information, or on the legitimate interests mentioned above, please contact us.

In cases where we have requested and you have given your consent for us to process your personal data, you have the right to withdraw such consent at any time. You can do this by contacting our DPO at [email protected]

DO YOU HAVE TO GIVE US YOUR PERSONAL INFORMATION?

In most cases, providing us with your personal data is optional; however, if you do not provide them, you will not be able to use our Services. For example, we need details such as your name, address, and bank account details so that we can make payments to you and receive payments from you. In other cases, you can choose whether we collect your personal data, for example, you can disable cookies in your browser and we will not place any cookies on your device or computer (although in this case you may not be able to do so). use all parts of our website).

PROFILING AND AUTOMATED DECISION MAKING

We use automated decision-making as part of the SLU Language Expert Services We use these tools as a fraud prevention measure and for the purpose of evaluating the security and risks related to the performance of the SLU Language Expert Services :

1. Automated tools built into our application approval process – Based on the information you provided, the tool may advise if additional information is required in order to approve your application.
2. Automated tools built into our approval process for certain schools or programs: Such tools can inform if additional information is required for eligibility purposes or to determine eligibility

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Experts in Languages ​​S.L.U. will only retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected or as permitted or required by law or contract (which may extend beyond the termination of our relationship with you).

Generally, personal data is kept for as long as you participate in the institutional program for which you applied or up to one year after we last contacted you. We may retain certain data as necessary to:

• Legitimate business purposes, such as audits, account recovery;
• If required by federal, state, provincial or other laws;
• To prevent future fraud or abuse, or
• By contract with a partner and / or institution.

All personal data withheld is treated in accordance with this Privacy Policy.

If you request that your personal data be removed from our databases and / or systems, it may not be possible to completely remove all of your personal data due to technological and legal limitations. However, we will take reasonable steps to securely destroy the information or to ensure that the information is anonymous and / or anonymous as necessary.

If you request additional services from Expertos en Idiomas S.L.U. that are subject to this Privacy Policy, you will be authorizing the extent of data collection and / or the purpose of processing as a result.

Documents from https://crm.workandstudy.travel will be retained for as long as they are necessary for their intended purpose, or as required by the law or contract (which may extend beyond the termination of our relationship with you).

The entity, student or institutional partner who has uploaded the document (s) for verification may request the premature deletion of the uploaded files. This is more likely to occur in the event that a content correction or update is required.

YOUR RIGHTS UNDER THE GDPR

You have various rights in relation to your personal data which are described in more detail below. You can exercise your rights at any time by contacting us at [email protected]

Accessing your data